Refunds & Dispute

Steps To File A Refund Dispute

Select the “Open Dispute” button from the order details section.

Select a “Dispute Reason”

Select specific reason for refund

Give as much detail about your experience, specifying what went wrong

Review and agree to the terms & conditions

Submit refund request

Note down your refund case ID, quote this ID anytime you want to inquire about the refund status.

Note: Shopify Plus Designers holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Shopify Plus Designers. The company will be the rightful owner of the designs.

Conditions For Refund

You have chosen an All in one package.
The primary design concept has been approved.
You have demanded revisions.
The cancellation has been made due to reasons non-related to the company.
The company has not been contacted for more than 2 weeks of project.
Company’s policies, or policy, have been violated.
Other company or designer has been approached for the same project.
The creative brief is lacking in required information.
A complete design change has been demanded.
The claim has crossed the given ‘request for refund’ time span.
The business is closing or changing name or business.
Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
No refund can be claimed/processed once after the final files have been delivered to you following your request
Refund and revision explicitly does not apply on items offered free.
The client will not be entitled to any refund for logo after 30 days, and for website after 90 days, from the date of purchase.